Tenants report the problem from where it is.
"The heating doesn't work" arrives by email with no address and no photo. Then come three messages to work out which unit and which boiler it was.
How it works
Tag the installations
Boilers, meters, lifts and shared rooms each get a tag and a page.
Let tenants tap
No app and no login. A public page shows instructions and a way to report a problem.
Receive reports with context
Each report arrives tied to the exact object, with photos, so the right contractor goes first time.
What the page can show
- What to do if it fails
- Report a problem
- Emergency contact
- Inspection records, for your team only
TagOS is new. Today it gives each object a page, records every tap and exports the history. Forms, documents, maintenance schedules and team accounts are in development, so some of this isn't available yet.